Refund policy

Last updated: October 8, 2026

WarpLuxe sells printed posters and digital artwork. The two are handled differently, so each has its own section below. For delivery times and costs, see Shipping & Delivery.

Posters

Damaged, defective or wrong item. If your poster arrives damaged, misprinted or is not what you ordered, email hello@warpluxe.com within 30 days of delivery. Include your order number and a photo of the problem and of the packaging. We will send a free replacement or refund you, whichever you prefer. You do not need to send the damaged poster back unless we ask for it.

Change of mind. Every poster is printed specifically for your order, so we do not offer returns or exchanges because you changed your mind or picked a different size than you meant to. Please check the size and orientation before you order.

Lost in transit. If your order has not arrived within 30 days of the estimated delivery date, email us with your order number. If the carrier confirms the package is lost, we will reprint it or refund you.

Cancellations. Posters go into production quickly. If you need to cancel or change an order, email us as soon as possible. We can cancel for a full refund if the order has not yet gone to print. Once it is in production it cannot be cancelled.

Customers in the EU and UK. You may have a legal right to withdraw from a purchase of physical goods within 14 days of receiving them. To use it, email us within that period and we will tell you where to send the poster. Return shipping is at your expense, and the poster must come back undamaged.

Digital artwork

Digital artwork is delivered electronically. There is no physical item to return. Once a file has been delivered or downloaded, we generally cannot accept a change of mind return or exchange.

If you receive an incorrect or corrupted file, cannot access your download, or are charged twice, email hello@warpluxe.com within 14 days of purchase with your order number and a description of the issue. We will first help restore access or provide the correct working file. If we cannot resolve the problem, we will refund your original payment method.

Refunds

To request a return, replacement or refund, email hello@warpluxe.com with your order number and the information requested above. We aim to respond within two business days. Please contact us before mailing anything. If a return is needed, we will provide the return address and instructions. For a damaged, defective or incorrect poster, WarpLuxe covers any required return shipping; there is no restocking fee.

We aim to review requests within five business days after receiving the necessary information or, where a return is required, the returned item. Once approved, we initiate your refund to the original payment method within five business days. Your bank or payment provider may take an additional 5 to 10 business days to display it. If it has not appeared after that period, contact us. Where applicable law requires a shorter deadline, that deadline applies.

Nothing in this policy limits your rights under applicable law.