WarpLuxe sells digital artwork delivered electronically. There is no physical item to return and no return shipping. Once a file has been delivered or downloaded, we generally cannot accept a change of mind return or exchange.
If you receive an incorrect or corrupted file, cannot access your download, or are charged twice, email hello@warpluxe.com within 14 days of purchase. Include your order number and a description of the issue. We will first help restore access or provide the correct working file. If we cannot resolve the problem, we will review a refund to your original payment method. We aim to respond within two business days. Payment processing times vary by provider.
You can request cancellation before a digital file is delivered by emailing us promptly. This policy does not limit rights under applicable law.